Privacy Policy

Last Updated: January 15, 2025

At oroquazenenxo, we understand that your personal information matters. This policy explains how we collect, use, and protect data when you use our expense categorization services. We're committed to transparency about our practices.

This policy complies with the Australian Privacy Principles outlined in the Privacy Act 1988. If you have questions about how we handle your information, reach out anytime.

1. Information We Collect

We collect different types of information to provide and improve our expense categorization services. The data we gather falls into several categories, each serving specific purposes in helping you manage your finances effectively.

Personal Information

Your name, email address, and phone number when you create an account
Billing address and payment information for subscription management
Identity verification documents when required for compliance purposes
Professional details if you're using our business account features

Financial Data

To provide expense categorization, we process transaction details from your linked accounts. This includes transaction amounts, dates, merchant names, and descriptions. We don't store your complete banking credentials — we use secure third-party services that comply with Australian financial regulations.

Usage Information

Like most online services, we collect data about how you interact with our platform. This includes your IP address, browser type, device information, and activity logs. We use this to improve functionality and troubleshoot technical issues.

2. How We Use Your Information

Your data serves specific purposes related to providing and improving our services. We don't sell your personal information to third parties, and we're selective about how we use it.

Service Delivery: We use your financial data to categorize expenses, generate reports, and provide insights into your spending patterns. This is the core function of our platform.

Account Management: Your contact information helps us communicate about your account, send important updates, and provide customer support when you need assistance.

Security and Fraud Prevention: We monitor for unusual activity that might indicate unauthorized access or fraudulent transactions. This protects both you and our platform.

Processing your expense categorization requests and maintaining accurate records
Sending service notifications, security alerts, and account-related messages
Analyzing usage patterns to enhance features and user experience
Complying with legal obligations under Australian financial regulations
Responding to your support requests and resolving technical issues

3. Data Sharing and Disclosure

We limit data sharing to situations where it's necessary for service delivery or legally required. Here's when and why we might share your information with others.

Recipient Type	Purpose	Data Shared
Payment Processors	Processing subscription payments	Billing information and payment details
Cloud Service Providers	Hosting and data storage	Encrypted financial and account data
Analytics Services	Improving platform performance	Anonymized usage statistics
Legal Authorities	Compliance with legal obligations	Information required by valid legal process

All third-party service providers we work with are required to maintain confidentiality and security standards consistent with Australian privacy laws. They can only use your data for the specific purposes we've authorized.

4. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account dashboard or by contacting our support team.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

Update inaccurate or incomplete data directly through your account settings or by contacting support.

Delete Your Account

Request deletion of your account and associated data. Some information may be retained for legal compliance purposes.

Data Portability

Download your categorized expense data in CSV or JSON format for use with other services.

Restrict Processing

Request that we limit how we use certain types of your data while maintaining your account.

Object to Use

Opt out of specific data uses, such as analytics or marketing communications, while continuing to use our core services.

To exercise any of these rights, send a request to help@oroquazenenxo.com with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within the timeframes required by Australian law.

5. Data Security Measures

Protecting your financial information is our top priority. We implement multiple layers of security to prevent unauthorized access, disclosure, or loss of your data.

Technical Safeguards

256-bit AES encryption for all data stored on our servers
TLS 1.3 encryption for data transmitted between your device and our platform
Regular security audits and penetration testing by independent firms
Multi-factor authentication options for enhanced account protection
Automated monitoring systems that detect suspicious activity patterns

Organizational Practices

Our team follows strict internal protocols. Access to personal data is limited to employees who need it for their specific roles. All staff undergo privacy training and sign confidentiality agreements.

While we take extensive precautions, no online service can guarantee absolute security. You play a role too — use strong passwords, enable two-factor authentication, and keep your login credentials confidential.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we maintain your personal information and financial data to deliver ongoing services. You can delete specific transaction categories or expense records at any time through your dashboard.

Closed Account Data

When you close your account, we delete most personal information within 90 days. However, we may retain certain records for up to seven years to comply with Australian taxation laws and financial regulations. This includes transaction histories and billing records.

Anonymized usage statistics that can't be traced back to you may be kept indefinitely for research and service improvement purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use our platform. You can control cookie preferences through your browser settings.

Essential Cookies

These are necessary for the platform to function properly. They handle your login session, remember your preferences, and maintain security features. You can't disable these without affecting core functionality.

Analytics Cookies

We use these to understand which features get used most, identify technical issues, and improve the overall user experience. The data collected is aggregated and doesn't identify you personally.

Managing Your Preferences

Most browsers let you refuse cookies or alert you when sites try to set them. Keep in mind that disabling cookies might limit certain features. Visit your browser's help section for specific instructions on managing cookies.

8. International Data Transfers

Our primary servers are located in Australia, but some service providers we work with may process data internationally. When we transfer data outside Australia, we ensure appropriate safeguards are in place.

All international transfers comply with Australian privacy law requirements. We use standard contractual clauses approved by the Office of the Australian Information Commissioner and only work with providers who maintain equivalent privacy protections.

If you have concerns about international transfers, contact us to discuss specific arrangements or alternative options that might be available.

9. Children's Privacy

oroquazenenxo's expense categorization services aren't intended for individuals under 18 years old. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.

10. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on the platform at least 30 days before the changes take effect.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account before they take effect.

11. Third-Party Services

Our platform may contain links to external websites or integrate with third-party services. This privacy policy doesn't cover those external sites. We recommend reviewing the privacy policies of any third-party services you use in connection with oroquazenenxo.

When you connect external financial accounts for expense categorization, you're subject to those institutions' privacy policies as well as ours. We don't control how those third parties handle your data.

12. Making a Complaint

If you believe we've mishandled your personal information, please contact us first. We're committed to resolving privacy concerns promptly and fairly.

Submit your complaint in writing to help@oroquazenenxo.com
We'll acknowledge receipt within 48 hours
Our privacy team will investigate and respond within 30 days
If you're unsatisfied with our response, you can escalate to the Office of the Australian Information Commissioner

The OAIC handles privacy complaints independently. Visit www.oaic.gov.au for information about their complaint process.

Questions About Your Privacy?

Email us at help@oroquazenenxo.com

Call +61 402 794 130

Write to us at 608 Beaumont Crs, Albury NSW 2640, Australia